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Last Updated: December 2025

Thank you for choosing Hotel Sonar Bangla.
This Reservation & Refund Policy explains how room bookings, payments, cancellations, and refunds are managed.

1. Reservation Policy

1.1 Booking Confirmation

  • Reservations can be made through our website, phone, WhatsApp, or authorized travel partners.

  • A booking is confirmed only after an advance payment or full payment is received.

  • Guests will receive a confirmation message or email containing reservation details.

1.2 Check-In & Check-Out

  • Check-In Time: 11:00 AM

  • Check-Out Time: 9:00 AM
    Early check-in or late check-out may be granted based on availability and may include additional charges.

1.3 Guest Identification

All guests must present a valid government-approved ID during check-in:

  • Aadhaar Card / Voter ID / Passport

  • Foreign guests must present a Passport with valid Visa.

1.4 Room Allocation

  • Rooms are allotted based on availability and hotel management discretion.

  • Special requests (sea-facing, specific floor, extra bed, etc.) are subject to availability.

2. Payment Policy

2.1 Accepted Payment Methods

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Razorpay / Online Payment Links

  • Cash at Reception (if applicable)

2.2 Advance Payment

  • A minimum advance payment may be required for reservation.

  • The advance amount is adjusted against the final bill at the time of check-in.

3. Cancellation Policy

3.1 Standard Cancellation

  • Cancellations made 48 hours or more before the check-in date are eligible for refund as per refund rules.

  • Cancellations made within 48 hours of check-in may result in partial or full charge.

3.2 No-Show

  • If a guest fails to arrive without prior notice, the booking will be automatically canceled, and no refund will be issued.

3.3 Group Reservations

  • Group bookings (3 or more rooms) require 7 days notice for cancellation.

  • Late cancellations may incur full charges.

4. Refund Policy

4.1 Refund Eligibility

Refunds are applicable only when:

  • The cancellation request meets the cancellation criteria.

  • The booking is not marked as “Non-Refundable”.

  • The refund request complies with hotel policy.

4.2 Refund Method

Refunds will be processed through the original payment method used during booking (UPI, card, bank transfer, Razorpay, etc.).

4.3 Refund Processing Time

  • Refunds are processed within 7–10 working days after approval.

  • Payment gateway or bank delays may extend the timeline slightly.

4.4 Non-Refundable Bookings

Certain offers, last-minute deals, festive-season, or discounted packages may be non-refundable.
Such bookings cannot be canceled or modified.

4.5 Early Check-Out

If a guest leaves earlier than planned:

  • The remaining nights are non-refundable.

  • Exceptions may be granted at hotel management’s discretion.

5. Modification of Reservations

  • Date changes or modifications are allowed depending on availability.

  • Any price difference must be paid by the guest.

  • Modifications may not be allowed for non-refundable bookings.

6. Force Majeure

The hotel is not responsible for delays, cancellations, or service interruptions caused by events beyond our control, including:

  • Natural disasters

  • Strikes

  • Transport shutdowns

  • Government orders

  • Pandemics

In such cases, guests may request rescheduling subject to availability.

 

7. Contact Us

For reservation or refund assistance, please contact:

Hotel Sonar Bangla
📍 Rajbari Complex, Near Nehru Market, Old Digha
📞 9830800223
📧 Email: omjashall@gmail.com

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